CSA CUSTOMER SERVICE QUALITIES

QUALITIES OF A SERVICE PROFESSIONAL

1: I am passionate

I take pride in being a professional serving others.

2: I have a customer-first mindset.

I care for the customers and put their needs first.

3: I think positively.

I show a can-do attitude and keep my poise in handling problems.

4: I know my job well.

I do it right and enjoy doing it well.

5: I solve problems.

I make effective decisions and suggest alternatives.

6: I personalise my service.

I care about the small things that make a big difference to the customers.

7: I am dependable.

I can be relied upon to deliver what is promised.

8: I respect others.

I show courtesy to all customers and respect their need for time and space.

9: I am a team player.

I cooperate with others to delight our customers.

10: I strive for improvement.

I try to do better each day when each time I serve a customer.