CSA 10 GEMS

Use these 10 GEMS(Go The Extra Mile for Service) to remind yourself of the Service Delivery Basics.

1: Look good and feel great.

2: Notice the customer.

3: Smile

4: Greet the customer, saying “Good morning”,”Welcome” or “How may I

Help you today?”

5: Give your customer your full attention

6: Know your products or services.

7: Provide the customer with what he/she needs or offer alternatives.

8: If you do not know, say

“Let me check for you.”

9: An upset customer? Be Calm, Listen, Apologise and Take Action.

10: Thank every customer and ask, “Can I Be of Further Help?